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Preorder Emily's book now! There Is No Good Card For This: What to Say and Do When Life Is Scary, Awful and Unfair to People You Love is coming in January.

FAQ

Hello and welcome!

Please check out our FAQ below, which covers everything from shipping to custom work to starting a card line. If you have a question that’s not answered here, feel free to ask

HOW FAST WILL MY ORDER SHIP?

Please allow 2-3 business days for your order to be processed before it ships. We’ll try to get it out sooner than that, but sometimes we get backed up, especially during the holiday season. If you need an item sent quickly to make a deadline, please let us know and we’ll try our hardest to work something out. 

WHAT ARE YOUR BUSINESS HOURS? 

We ship packages and return emails from 10am-6pm, Monday-Friday excluding major holidays. If you contact us regarding your order outside of those hours, we'll get back to you as soon as we're back in the studio.

HOW WILL MY ORDER SHIP AND HOW LONG DOES SHIPPING TAKE?

We ship domestic orders via USPS First Class Mail or USPS Priority Mail. If your package weighs more than 13oz, it must be shipped via Priority Mail. We ship from Las Vegas, so it can sometimes take 6 or more business days for packages to reach the East Coast via First Class Mail. Priority Mail packages are usually delivered within three days of shipping, but the USPS does not guarantee delivery within a certain time frame for Priority packages (so we can’t either, unfortunately).

CAN I TRACK MY ORDER?

Unfortunately, the USPS doesn’t offer tracking services for First Class packages. Priority packages can technically be tracked, but the USPS isn’t required to scan them upon arrival at each destination, which means the tracking info is fairly unreliable.

DO YOU SHIP INTERNATIONALLY?

Yes! Please note that if you choose standard first class international shipping, we cannot promise your package will arrive by a certain date. Sometimes packages are held up in Customs for seemingly no reason, and transit times vary wildly. For example, we have had packages reach the UK anywhere from 6 days to 24 days after sending. We are also not responsible for any additional customs tariffs or charges that your country imposes on your package, nor can we predict what they might be.   
USPS increased their First Class International rates an average of 21.5% from 2015 to 2016, and we've absorbed some of those costs where we can, but overall, our international shipping costs have risen due to these increases.

WHAT’S YOUR RETURN POLICY?

We are always happy to exchange or refund your item if you’re not happy with it, or it gets smushed in the mail. Please contact us for prior authorization of any returns.

We will cover the cost of re-shipping:

-If your order arrived damaged.
-If an item was received in error.
-If your package was lost in the mail. *However, if the US Postal Service claims your item was delivered but you didn't receive it, we ask that you cover the cost of re-shipping the package.*
-If your package was mis-delivered and you are unable to correct the matter with your local post office.

We ask you to cover the cost of re-shipping:

-If you seek a replacement or an exchange for reasons other than damage or loss as described above.
-If you provided an incorrect shipping address at checkout.
-If the US Postal Service claims your item was delivered but you didn't receive it.
-If for any reason you were unable to collect your package at customs.

*All refunds and exchanges will be processed upon receipt of the item in it's original condition. Shipping will only be refunded if the entire package arrived damaged or the package was lost in the mail.*

WHERE AND HOW ARE YOUR PRODUCTS MANUFACTURED?

Our cards are offset printed in Los Angeles using environmentally friendly soy inks on recycled paper. Our art prints are printed in the USA. Some styles of our mugs are fabricated in China and printed in the USA, and the rest are manufactured completely in China. The remainder of our products are manufactured in China, at vetted factories who work with several US-based brands.

MY SISTER’S FAVORITE PHRASE IS “X,” CAN YOU DRAW IT FOR ME?

We're sorry, but due to the demands of creating our product line and running the company, Emily is not able to take on custom work.

CAN YOU CUSTOMIZE COLORS OR CHANGE A WORD ON SOMETHING FOR ME?

Unfortunately, we're not able to change or customize any of our products. Hopefully you'll still be able to find something you like!

WHERE CAN I GET THOSE FREE PRINTABLE SPICE LABELS YOU MADE?

Those labels were designed as a special project for WorldLabel.com, and you can download them here.

CAN I BUY THAT FONT FROM YOU SO I CAN MAKE MY OWN LABELS? I DON'T SEE A LABEL FOR UNICORN TEARS, AND I HAVE A HUGE JAR OF THEM!

Those labels were actually each drawn by hand; no font was involved. So no, unfortunately, there is no matching font available.

HOW DID YOU START YOUR PRODUCT LINE?

Emily talks about this in depth on her blog here and here.

WHAT ADVICE DO YOU HAVE FOR STUDENTS OR PEOPLE JUST STARTING OUT?

The most important thing is to make stuff. Just keep making stuff you love. If you have to do it at night because you're not making stuff you love at your day job, that's fine. Figure out what you love to do and what you're good at and then practice, practice, practice. Make crappy stuff. Make it better. Put it out there in the world. If you have an internet connection, you have a free platform to share your work with millions of people. Make something they'll want to share.

DO YOU OFFER CONSULTING SERVICES? I NEED SOME HELP WITH MY LINE.

Right now, we are not able to offer consulting services. Sorry about that!

WHAT DO YOU USE FOR DRAWING? DO YOU DRAW AND SCAN EVERYTHING, OR WHAT?

You can find an in-depth answer on Emily's blog here.

I FOUND A REALLY COOL STEVE JOBS QUOTE. CAN I PUT IT ON A CARD AND SELL IT?

We are not copyright lawyers and copyright law is ridiculously complicated. That said, Emily wrote a blog post about this here that people have found helpful.

HOW DO YOU COME UP WITH YOUR IDEAS?

Practice, luck, magic, wine and an extensive background in coming up with hundreds of ideas a week, 99% of which never went anywhere. You can read more about this here.
Still have a question that didn't get answered? Feel free to contact us here and we'll do our best to provide an answer as soon as we can.
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