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Terms & Conditions

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PLACE YOUR ORDER

Orders may be placed by email, fax or phone, through your local sales rep or distributor—and online.

ORDER TERMS & CONDITIONS

MINIMUMS

  • $200 minimum for first orders.
  • $100 minimum for reorders.
  • $5 service charge for all orders below minimums.
  • Products must be ordered in inner-pack quantities.
  • All orders subject to acceptance by Emily McDowell & Friends.

PRICES

  • Prices listed in our paper and digital catalogs are wholesale and subject to change without notice.
  • All prices are in US dollars.
  • Freight costs are the responsibility of the customer.
  • Maintaining keystone retail pricing is required to become an Emily McDowell & Friends vendor.

DISPLAY & PACKAGING

  • All products must be displayed and sold in their original packaging. Boxed sets and tiny card sets may not be broken up and sold as individual cards.

ONLINE SELLING POLICY

  • If you are selling products online, credit must be giving Emily McDowell & Friends in the product description. Retailers may not sell our products on third-party sales platforms (i.e., eBay, Amazon).

    DELIVERY

    • Orders ship via ground service, ex-works Reno, NV, including back-orders.
    • Orders are shipped within 2 to 5 working days of their receipt for in-stock products.

    PAYMENT TERMS & BILLING

    • First orders are pro forma or credit card (Visa, MasterCard, American Express, or Discover).
    • For subsequent orders, please forward a credit application for approval, which can take up to 2 weeks.
    • Net-30 terms granted upon approved credit.
    • All invoices will be sent electronically from billing@whosthere.com to the billing email address on file.
    • Past-due balances are subject to finance charges of 1.5% per month.
    • Returned checks are assessed a $25 service charge.

    CANCELLATIONS

    • Orders canceled after shipment are subject to freight fees.

    COLLECTION

    • Outstanding invoices may accrue finance, collection, court, and/or attorney’s fees.
    • Legal actions may be brought in California courts using California laws to effect collection of past-due balances.
    • Accounts turned over to collection are subject to a $75 reinstatement fee.

    RETURNS

    • No return of merchandise will be accepted, and no credits issued without Emily McDowell & Friends' previous consent.
    • Emily McDowell & Friends must be notified within 10 days of receipt of any incorrectly shipped orders or defective goods.
    • A 15% restocking fee will be charged for returned merchandise.

    CLAIMS

    • Any damage or shortage claims must be received no later than 10 days from receipt of order.
    • Notice of loss or damage must be given to the carrier immediately.
    • All packing materials and receiving paperwork should be retained for carrier inspection.

    BACK ORDERS

    • Back orders under $50 will be canceled.

    RESTOCK DATES

    • Restock dates are tentative and subject to change.

    ACCEPTANCE OF TERMS & CONDITIONS

    • Placement of order will confirm acceptance of the above terms and conditions.