Unused, unopened merchandise in original packaging and pristine condition purchased from Emily McDowell & Friends can be returned for a refund within 30 days of the customer’s receipt of order. Shipping costs will not be refunded. Emily McDowell & Friends products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
Please follow the instructions below for ALL returns:
- Contact customer service at firstname.lastname@example.org or call 800-656-5662 to obtain a Return Authorization Number (RA#). Please write this number on the box or on the address label. Packages received without an RA# will be refused and returned to sender.
- Packages must be shipped via insured U.S. mail or the traceable parcel carrier of your choice (such as FedEx or UPS). CODs will not be accepted.
- Emily McDowell & Friends is not responsible for any packages lost by the carrier. Emily McDowell & Friends will refund ground shipping costs for those items that were shipped in error or received damaged and/or defective.
- Send the package to: Emily McDowell & Friends / Return Authorization No. ___ / 6700 S. Centinela / Los Angeles, CA 90230
- Keep a record of your shipment until you have received a refund.
All returns require a Return Authorization Number (RA#). Any package returned without an RA# will be refused and returned to sender. Please see above for instructions.
DAMAGED AND/OR DEFECTIVE PRODUCTS
Items shipped in error or received damaged can be returned for a refund within 5 days of customer’s receipt of order. Emily McDowell & Friends will refund ground shipping costs for the return of any item shipped in error or received damaged and/or defective. Damaged packaging should be kept for inspection by the carrier. Please see above for notification and shipping instructions.
Any product purchased on emilymcdowell.com is guaranteed to be free from defects for a period of 90 days from receipt of your order. If you think your product is defective within the 90-day period, please contact customer service at email@example.com or call 800-656-5662 to arrange for a refund. See above for instructions.
If you did not purchase the item on our website, please contact the retail store where you made your purchase.
SECONDS AND SALE ITEMS
Only regular priced, first quality items may be refunded. Sale items and seconds are final sale only.